Q. Do you clean windows?
A. YES, We clean windows tracks and screens inside.

Q. Will we get our bond back?
A. YES. We guarantee you will get your bond back.

Q. Do you guarantee your work?
A. YES. All our services are 100% guaranteed. We take pride in our work and we are dedicated to offering a first class service to our customers. If you feel that you have not been given a first class service, we want to know. Simply pick up the telephone and give us a call and we will send a team around to put right any errors at your convenience, and free of charge!

Q. What experience, skills, qualifications or training do you have to make you the right person for the job?
A. All of our cleaning teams are trained and qualified we pride ourselves on providing all of our clients a first class service, we are a family run business with family principles we understand your needs and tailor cleaning plans to suit your busy life and specific needs.

Q. Are you an insured business and do you guarantee your work?
A. Cleaning On Time carries a 5 million dollar public liability and product liability insurance with GIO Service Guarantee All our services are 100% guaranteed.

Q. What makes you the most reliable and trustworthy choice for the job?
A. Easy, we are a family run business. Our name is our reputation. We pride ourselves on giving every customer a first class service. Remember Good Old Fashioned Service where tradesmen turned up on time and the “Customer is always right” Attitude. We are a can do Business that prides its self on being Fast Friendly & Reliable.

Q. How long does a Bond Clean take?
A. Generally the clean will take between 4-7 hours per home. It depends on the condition of your property as every job has individual and unique requirements. CLEANING ON TIME offers a time schedule with all our jobs if you’re worried about the time.

Q. Do you do Carpet Steam Cleaning and Pest Control?
A. Yes, We also offer Carpet Steam Cleaning and Pest Control if it is required. So instead of looking for a separate company, we can do all at a discounted rate.

Q. Will any additional cost occur during the cleaning?
A. As there are various differences in each house such as size, age etc, it really depends on the condition of your property.

Q. What if your cleaning is not up to the real estate agent or landlord’s standard?
A. We guarantee our clean for a full 5 days. If there is anything we’ve missed or not up to the agent or landlord’s standard, please let us know and we will come back out to the property and rectify it ASAP (normally within 48 hours). So don’t stress over the worries of your bond

Q. Do I need to leave the electricity on?
A. Yes. For best results, we will require the electricity on so please remember not to disconnect until we have performed the clean.

Q. I have to be at work on the day of the clean, can you still clean the property?
A. Yes. If you are happy to leave the keys somewhere safe, we can pick them up and leave them in the same spot upon completion. Please note we cannot be liable for the keys in these cases. You can leave them with your real estate agent and we will pick up and return (as long as the real estate is a reasonable distance from the property).

Q. What payment methods do you accept?
A. Payment may be made in cash or bank transfer. For bank transfer customer will need to make a payment at least 1 days prior to the proposed clean date due to the time to clear. A written guarantee and receipt will be provided upon payment. This is only policy, and we guarantee our services to ensure a full bond refund.

Q. What do I need to do before the cleaners arrive?
A. Please ensure that everything removed from the property before the proposed cleaning date unless it is furnished property.

Q. What happens if something is damaged during the clean?
A. Cleaning On time is fully insured for your peace of mind. Any damage caused by us will be repaired by a professional. Please note it is policy of ours that we do not clean damaged items.